As a highly skilled administrative professional with a passion for hospitality and management, I have honed my skills in providing exceptional support to teams and organizations. With a strong background in computer skills, I am well-versed in Microsoft Office Suite (Words, PowerPoint, excel)  and have a keen eye for detail, ensuring accuracy and efficiency in all tasks.

Currently, I am working as an Admin (Sales & Coordinator) at WnJ Services Sdn Bhd a leading hospitality and management company. In my role, I have been instrumental in streamlining operations, managing multiple tasks, and providing top-notch customer service to customers and colleagues alike.

My "North Star" is to continue to develop my skills and expertise, staying ahead of the curve in the ever-evolving world of office management. I am driven by a desire to deliver exceptional results, exceed expectations, and make a positive impact on the organization.

Accomplishment 1: Exceptional Customer Service

As an administrative professional, I consistently delivered exceptional customer service to our clients, ensuring timely and effective resolution of their queries and concerns. My positive attitude, active listening skills, and problem-solving abilities helped to build strong relationships with clients and colleagues alike.

Accomplishment 2: Effective Training and Communication

I created engaging activity videos and training slides that significantly improved the understanding and adoption of new processes and procedures within our team. My ability to distill complex information into clear and concise language, combined with my attention to detail, ensured that our team members felt confident and supported in their roles.

Accomplishment 3: Process Improvement

I implemented a new template for documentation, streamlining the process and making it easier for our team to access and share information. This change not only saved time but also improved the accuracy and consistency of our documentation. My ability to identify areas for improvement and implement effective solutions has had a positive impact on our team's productivity and efficiency.

Skills:

1.       Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

2.       Data analysis and reporting

3.       Process improvement

4.       Customer service

5.       Team collaboration

6.       Communication

7.       Attention to detail

ADMIN (SALES & OPERATION COORDINATION) 

WnJ Services Main Office | April 2021 - Present
Identifying new products and services to add to those on offer. 

Handling basic office duties, such as answering and routing phones, responding to emails, data entry, and reporting.
Prepare and generate delivery orders, including shipment tracking numbers and delivery addresses. 

Answering questions and finding information for employees, vendor and clients. 

Supporting employees by facilitating interdepartmental communications and interactions between internal and external parties. 

Assisting with special projects, such as process improvements and budget development. 

Receiving and processing purchase orders as well as Issuing sales transaction invoices. 

Contacting customers by phone or email to answer queries and obtain missing information. 

Maintaining and updating sales and customer records.
Prepare detailed quotes, including pricing, specifications, verify and validate customer information and requirements and delivery.
Ensure quotes are accurate, complete, and compliant with company policies and procedures.
Assist with development, design, and production of publications.